We charge based on your store’s number of orders. This ties closely to how our product provides value for you i.e. each time a purchaser goes through your checkout they are presented with the Dataships widget and status of marketable or non marketable is assigned to them. As the number of orders increases, so does the price. We also offer a plan with a discounted bundle price where you can collect marketing consent for multiple channels.

Yes, we offer a 14-day free trial. Depending on which plan you’d like to trial, you get full access to those features. At the end of the 14-day period, if you haven’t cancelled in the interim, you will begin to be charged for your plan.

Your billing is handled via Shopify so you don’t have to enter credit card information at any point. The charges associated with your Dataships’ plan will appear directly on your Shopify invoice. All charges are billed in USD monthly or annually depending on your chosen plan.

If you need to switch plan because you’d like to collect consent for a new channel (e.g. SMS) or your store’s typical monthly order volume has changed then please reach out to a member of our Customer Success team at support@dataships.io.

Depending on the plan you select, we offer a variety of support options to help you get started and scale with our products. All plans offer engagement with our support team via email and chat in relation to onboarding guidance and product advice. Higher volume plans also include a dedicated Customer Success Manager to help with strategy, including periodic performance reviews.

No, our set up process can be completed by anyone as long as you have the right permissions in Shopify and Klaviyo. Get started by simply installing our app from the Shopify app store and follow our short onboarding to get fully set up in a matter of minutes.